Remote Support
We can solve many of your Mac related problems by connecting to your Mac remotely. This is usually quicker than having a technician travel to your location, and the rates for this service are less than onsite support.
The current rates for remote support are listed below.
HOW TO GET REMOTE SUPPORT
- If you haven't done so already, download Mac HelpMate, the software that enables us to remotely access your computer. If you have used Mac HelpMate on this computer before, then skip to step 3.
- After downloading, move the Mac HelpMate application into your Applications folder.
- Call Macrobatix at (678) 366-5184 to schedule an appointment for remote support.
- At the time of your appointment, make sure that you are connected to the internet, then launch Mac HelpMate.
- After Mac HelpMate opens, click the Macrobatix logo.
- A second window will open. Click the Share My Screen button.
- A Macrobatix technician will access your computer for diagnosis and repair.
Phone Support
We can solve many of your Mac related problems over the phone. Call Macrobatix at (678) 366-5184.
PHONE & REMOTE SUPPORT RATES *
- Scheduled & During Normal Business Hours
$85 for Each Hour • $25 Minimum - Unscheduled Rush Service (Within 1 Hour of Request)
$175 for Each Hour • $175 Minimum - After Hours & Weekend Service
$195 for Each Hour • $195 Minimum
* prices are subject to change without notice
